Older Persons Services
“Newport is now a member of the World Health Organisation’s global network for age friendly cities and communities.
A steering committee, including representatives of the council, Aneurin Bevan University Health Board, third sector and community groups, was set up to support and drive the ambition of Newport becoming an age friendly city.” (Newport City Council, 2024)
Older People’s Commissioner for Wales, Rhian Bowen-Davies, said: “Joining the Network will provide opportunities to learn from other cities, communities and organisations throughout the world, and will also enable Newport to highlight and showcase the action they are delivering to support older people to age well on a global stage.”
Older People's Commissioner for Wales
Advice and Assistance Team
The Commissioner’s Advice and Assistance Team can help to connect you with support and services throughout Wales and help to ensure your rights are upheld.
The team can provide you with help and support if:
- You are aged 60+
- You live in Wales
- You have been experiencing problems with services, such as health, social care, community services or housing
- You have questions about your rights
- You can also get in touch on behalf of an older person, such as a family member or friend if they are facing issues or difficulties.
The Commissioner’s Team will take some details from you so they can investigate your concerns and identify the best way to resolve your issues. In some cases, this might mean referring you to a partner organisation that is better placed to help.
Phone: 03442 640 670
Email: ask@olderpeople.wales
Dewis Advocacy Services
You can access our service if you are aged 18 and over (or 16 and over if you are in transition), you are ordinarily resident in Newport, and you have or care for someone who has:
- Physical disability
- Sensory impairment
- Learning impairment
- Conditions relating to older age
- Dementia
- Terminal or degenerative condition
For more information please contact: Tel: 01633 288440
Hourglass Cymru
Our confidential services provide information and support to an older person or anyone concerned about an older person who is at risk of, experiencing or recovering from any form of abuse or neglect.
Our Helpline is confidential and free, and our number will not show up on your phone bill.
Telephone: 0808 808 8141
Newport Live Active 60+
Newport Live are dedicated to promoting the health and wellbeing of individuals over the age of 60 through a variety of sports, leisure and cultural activities.
By joining our activities, you can improve your quality of life, reduce the risk of chronic diseases, and enjoy the benefits of a more vibrant lifestyle. Wide verity of classes suitable for those looking for accessible exercise options.
Echo Friendship Group
Echo friendship is a social group that is about friendship and fun for seniors, comprising of speakers talking on a variety of subjects, activities also include quizzes and trips.
Membership is £5 plus a fee of £3 per session.
Meet 11am fortnightly at the Salvation army.
Email: Helen-patterson@ntlworld.com
Reality Theatre
Our 50+ Community Theatre Group meets every Monday at The CAB, 11.30am – 1.30pm. Come along to meet new people, make friends, and get involved.
Tel: 07557 300298
Email: therealitytheatrecompany@gmail.com
Website: www.realitytheatre.co.uk
Bereavement Support
STEPS Bereavement Group
The STEPS friendship meeting is a chance for people who have experienced loss and are on their grief journey and have completed a STEPS course to meet with one another.
You can come to as many STEPS courses as you like, there is no limit to the amount of time you can come. There is no limit to how often you come to friendship group either. It is simply a chance for people to get together over a cuppa and talk about anything and everything.
Natalie (course leader) would love to meet you.
Lysaghts Institute, Tuesdays 7-8.30pm
01633 266848
Sue Ryder -
Online Bereavement Support
Sue Ryder’s Online Bereavement Support makes it easy to connect with the right support for you – whether that’s information and resources, qualified counsellors or a community of others with similar experiences. These services are free and easy to access on your computer, smartphone or tablet.
Web page: https://www.sueryder.org/how-we-can-help/online-bereavement-support
Bereavement Helpline Wales
Contact 0870 240657
Man to Man
peer support around bereavement contact: hello@strongmen.org.uk
Cruse Bereavement Support Group
The Orion Suite, The Centre for Business, Enterprise Way, Newport, NP20 2AQ
Please contact us to find out more. Tel: 01633 251982
Email: gwent@cruse.org.uk
Cruse Chat
See web page https://www.cruse.org.uk/get-help/crusechat
Cruse Chat is here to help from 9am – 9pm Monday to Friday. “How to use CruseChat
- Click on the CruseChat pop-up in the bottom right hand corner of your screen.
- Chat directly with a bereavement counsellor about how you’re feeling right now.
- Remain anonymous or provide your name, whichever you prefer.” Web page https://www.cruse.org.uk/get-help/crusechat
Cruse Bereavement
Monday – Friday 9.30am – 5pm
Tuesday, Wednesday & Thursday 9.30am – 8pm
Weekends 10am – 2pm”
The Cruse Bereavement Care Freephone National Helpline is staffed by trained bereavement volunteers, who offer emotional support to anyone affected by bereavement.
Contact: 0808 808 1677
The BEAD Project
Provides support for anyone whose loved one has died as a result of drug or alcohol use
Web page: https://www.beadproject.org.uk/
The Natural Death Centre
Offers independent information and support on funeral planning. If you are looking for help, support, advice or guidance planning a funeral, either for yourself or for someone close to you, the Natural Death Centre Charity is here for you.
Please look through the pages of this website, or call our Helpline if you would like to speak to somebody who will give you as much time as you need.
Helpline: 01962 712 690 / 07719702195
Email: contact@naturaldeath.org.uk
TOVEY Bros
The course is with a maximum of 15 people, and each week we discuss the steps of bereavement. It is private and a safe environment. It is up to the individual if they want to sit and just listen, or participate.
We also do a coffee morning at the Ridgeway Community Hall – The coffee morning has come about due to the people that attended the courses becoming friends, and didn’t want to part. The coffee morning is a walk in, so to speak.
Email: Kim@Toveybros.co.uk
Grace's Place
Newport Central Library, John Frost Square. 4th Thursday of every month 10am – 12pm
A safe space for support and connection. Join us every month for a cup of tea/coffee in a welcoming environment where you can share, listen or simply be present with others who understand. This is for anyone experiencing grief whether recent or long standing. There’s no pressure to talk-just a space to be together.
Email: abb.grace@wales.nhs.uk Telephone:01633 493863
This information is subject to change. Last updated: November 2025
This information has been compiled by Newport City Council, and while they endeavour to keep this information as up to date as possible, please note we cannot take any responsibility for changes to external services or groups and therefore advise that contact is made directly with the groups prior to attending.
For information on community activities and services:
please contact the Community Connectors on 01633235650 (Mon-Fri).
Email community.connectors@newport.gov.uk.
Webpage: https://www.newport.gov.uk/en/Care-Support/Community-connectors/Community-Connectors.aspx?adlt=stri
